Privacy & Cookie Policy

Privacy and Cookie notice for the Pensions Trust and the Pensions Trust 2016 (the "Scheme") DC Members website

This notice sets out how we use personal information about all visitors to (“the website”) and members of the Scheme (“you”), and your dependants and nominated beneficiaries.

Please see section ‘1. Collection of your information’ for the type of information we may hold about you, and ‘2. How we use your information’ for the reasons for which we use your information. 

We, Verity Trustees Limited (trading as TPT Retirement Solutions), are the Trustee of the Scheme and the controller of your personal information. We are committed to protecting your information and acting in accordance with your rights under data protection law.

Personal data that we hold will be processed in accordance with relevant data protection legislation as applicable in the UK, including the Data Protection Act 2018.

Your visiting and use of our website, is subject to this privacy policy. If you have any concerns about this policy, please contact us using the details below.

1. Collection of your information

1.1 All website visitors

We collect information about your use of the website to help us develop and improve the website and to provide relevant, helpful information to you. This includes information about your computer such as domain name, browser type and version, operating system, IP address, cookie information, time stamp, what web pages you visit on our website, what information you download and how long you spend on each page. See our Cookie Policy for more information.

1.2 Members only

We collect and process the following information about you:

1.2.1 your personal details such as your name, gender, date of birth, home address including postcode, National Insurance number, bank account details (in some cases), and country of residence; 

1.2.2 information relating to your benefits, including your member number (which is assigned to you by the Scheme), the date you joined or left the Scheme, your earnings, the category and value of contributions and benefits that you receive, your target retirement age, and any relevant matters impacting your benefits such as additional voluntary contributions, pension sharing orders (including information in divorce or dissolution certificates), tax protections or other adjustments; 

1.2.3 records of communications with you (including phone calls and any complaints); and 

1.2.4 in some cases, special categories of personal information such as your marital status or information concerning your health (e.g. in the case of ill-health early retirement and ill-health reviews, and where incapacity or similar reasons determine the benefits paid to you), and (in exceptional cases) information relating to convictions or offences (e.g. in relation to fraud). 

1.2.5 Whilst much of the information we hold has been provided by you, we also obtain information from your employer, other pension schemes which you may have transferred from, HMRC, the Department for Work and Pensions and regulatory bodies, our medical advisors, and from tracing organisations.

1.2.6 If you sign up to access your scheme benefit details through your Retirement Savings Account, we will (or our administrator will on our behalf) also collect and process the personal information you provided via these online services. You can view the portal terms and conditions here:

Retirement Savings Account:

The Retirement Savings Account portal is run by a third party provider, Mercer Limited, which is a processor on behalf of Verity Trustees Limited. Therefore, their use of personal data and cookie use on the account is governed by their own cookie policy and privacy notice. You can find their cookie policy by following the link above.

1.2.7. Where applicable, we also collect information about your dependants or next of kin (for example, when you submit a nomination form, or where we collect marriage and birth certificates on a benefit event, such as at retirement or when deciding how to distribute death benefits). You should therefore provide a copy of the information in this notice to those individuals. You are required to have the consent of those individuals or an alternative valid lawful basis to provide us with this information and to share this privacy notice with them. The data we hold is to assist the trustees to calculate and pay the benefits the members are entitled to.


2. How we use your information

We use your information for the following purposes:

2.1.1 communicating with you in relation to your benefits and contributions, handling requests for transfers and allocation of death benefits or valuations for divorce, dealing with complaints, and making disclosures at your request such as in relation to transfers to other schemes;

2.1.2 for general administration of the Scheme, including: to record and pay benefits; reviews we or our administrators conduct for statistical and reference purposes; and for other checks or administrative activities that may become necessary from time to time (like member tracing) should we happen to lose contact with you or to prevent fraud;

2.1.3 for meeting our on-going regulatory and compliance obligations, and investigating or preventing crime;

2.1.4 to improve our and our administrators’ processes and our use of technology, including training our employees, testing and upgrading of systems, developing solutions for access to historic data and to learn about other processes we can use to improve the administration of the Scheme, its internal operations and other business activities; and

2.1.5 when we or your employer undertake activities from time to time to help us and them manage the liabilities of the Scheme, such as obtaining life insurance, longevity hedging, scheme mergers, bulk transfers, pension increase exchanges and enhanced transfer value exercises, including (where relevant) disclosures to administrators for calculating offers made to you in relation to these activities and disclosures to independent financial advisers to allow you to obtain financial advice.

2.2  The lawful bases we rely on for processing this information, in addition to consent (where relevant) are:

2.2.1. it is necessary for our legitimate interests in pursuing the purposes set out in 2.1.1 to 2.1.5 above, and (when we make the disclosures to your employer) necessary for your employer’s legitimate interests in meeting accountability and regulatory requirements, ensuring that the Scheme is run in a cost effective way and that you are offered appropriate pension options, such interests in each case not being overridden by your privacy interests; 

2.2.2. it is required to meet our legal or regulatory responsibilities, including when we make the disclosures to authorities, regulators or government bodies referred to below;

2.2.3. it is necessary for the performance of a task carried out in the public interest;

2.2.4. when we use special categories of personal information, necessary for making a determination in connection with eligibility for, or benefits payable under, the Scheme (where authorised under law), for preventing fraud or other unlawful acts, for establishing, exercising or defending legal claims, or where the processing relates to personal information manifestly in the public domain; and

2.2.5. it is processed with your consent which we obtain from you from time to time, such as when we consider requests by you to access your benefits on the grounds of ill-health (which may require us to consider information – with your consent – about your medical condition), when you ask us to make disclosures or allocate benefits or where the Scheme rules require you to provide information which we cannot otherwise process without your consent. Where we are relying on your consent to process such data, you can withdraw it at any time. You can do this by contacting us (see section 9 below for details).

2.2.6. it is required to fulfil a contractual obligation

2.3. Where the personal information we collect from you is needed to meet our legal or regulatory obligations or to pay benefits to you or your nominated beneficiaries, if we cannot collect this information we may be unable to record or pay your or your beneficiaries’ benefits. We will identify any such “required” data to you when we seek to collect it. 


3. Disclosures of your information (members only)

We share information with the following recipients:

3.1.1. our suppliers, including:
(i) Providers who help us administer parts of the Scheme; 
(ii) Our auditors;  
(iii) Our actuarial service providers, and the scheme actuary (who is a person appointed by the Trustee); 
(iv) TPT Retirement Solutions Limited who provide services to us, primarily in respect of accounting services for some employers
(v) Our provider, who undertakes customer satisfaction surveys on our behalf; 
(vi) our professional advisers to obtain legal and medical advice; and
(vii) other providers of services to us, including financial advisers, payroll providers (to record and pay benefits) mortality analysis providers, and printing, communication, IT and hosting, archiving, marketing, and tracing providers,

(and when we share information with these recipients we take steps to ensure they meet our data security standards, so that your information remains secure);

3.1.2. your employer or former employer, who will use the information for audit purposes, in relation to corporate transactions they are involved in, to consider whether to participate in the activities referred to in 2.1.5 above, and to allow you to flex your benefits including your pensions options;

3.1.3. insurance and, reinsurance companies and independent financial advisers where we carry out the activities referred to in 2.1.5 above;

3.1.4. public authorities, regulators or government bodies, including when required by law or regulation, under a code of practice or conduct, or when these authorities or bodies require us to do so;

3.1.5. third parties to whom you ask us to disclose your information, for example where you wish to transfer your pension; and

3.1.6. other persons from time to time when the disclosure is needed to exercise or protect legal rights, including those of the Trustee or other stakeholders, or in response to requests from individuals or their representatives who seek to protect their legal rights or such rights of others.


4. Transfers of your information abroad (members only)

In some cases, the use and disclosure of your information involves transferring your information outside of the UK. We comply with the requirements of applicable data protection laws in relation to international data transfers by ensuring at least one of the following safeguards is implemented:

4.1 We will only transfer your personal data to countries that have been deemed to by a competent approving authority provide an adequate level of protection for personal data.

4.2 When transferring personal data to third party processors or controllers, we typically use standard contractual clauses approved for use by a competent approving authority.

Further details of these transfers including the form of safeguards used are available from us on request using the contact details below. 


5. Retention of your information

5.1. We keep your information for the longer of the period required in order to meet our legal or regulatory responsibilities, and the period envisaged within our data retention policy. For members we determine the period envisaged within such policy with regard to the Scheme’s operational and legal requirements, such as facilitating the payment of benefits to you or your beneficiaries, calculating and managing the liabilities of the Scheme, and responding to legal claims or regulatory requests. 

5.2. In general, for members we will retain your information relating to your benefits for 12 years after all entitlements to your benefits cease or, if longer, 6 years after your normal pension age (as defined in the rules of the scheme). For example, information will be retained for 12 years after the death of a member and their beneficiaries (if any).


6. Your rights

6.1. You have rights under data protection law of access to, and rectification or erasure of, your personal information, and to restrict its processing and (in some circumstances) to require certain of your information to be transferred to you or a third party.

6.2. You also have the right to object to the processing of your information in some circumstances, and to tell us that you do not wish to receive marketing information.

6.3. You can exercise any of these rights by contacting our privacy office at the details set out below.

6.4. You also have the right to withdraw your consent to the use of your information, to the extent such use is based on your consent. You can notify us of your withdrawal of consent by contacting us at the details set out below. This will not affect the lawfulness of any processing conducted before your consent was withdrawn.

6.5. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


7. Further information may be required to carry out requests

In some cases, it may be necessary to obtain additional information from you, for example to carry out your request for a transfer or allocation of benefits. We will notify you when your information is required for this purpose.


8. Status of this privacy notice

This privacy notice was updated in August 2021. It is a notice explaining what the Scheme does with your information, not a document that binds the Scheme or any other party contractually. 

We reserve the right to amend this notice from time to time, so please check the site regularly for updates. Where material changes are made, we will take appropriate steps to bring any such amendments to your attention.


9. Contact information, and exercising your rights

If you wish to exercise your rights described in Point 6 above, or if you have any questions about our use of information or this document, please contact: 

TPT Retirement Solutions, Verity House, 6 Canal Wharf, Leeds, LS11 5BQ
0113 394 2779