Get in touch

If you have a question about your TPT DC benefits and you want answers about your own pension, the Scheme itself or to find out where you can get copies of documents, the contact details are here.

Our office hours are from 8:30am to 5:30pm, Monday to Friday.

If you need to contact us about your pension scheme, please have your membership number close by. This is so that we can deal with your call more quickly. You’ll find it on any correspondence we have sent you. We may also ask you other personal information to identify you.

If you haven’t activated your Retirement Savings Account, you can do so by emailing tptactivation@mercer.com with the email subject ‘Activate my Retirement Savings Account’. Please include your full name, National Insurance number, address with postcode and date of birth. Once you’ve contacted us, you’ll receive an email with your activation code and login instructions. As we're receiving a high volume of requests, please allow up to 10 days for us to provide these, and bear with us if we take a little longer to answer your calls.

Calls may be recorded for training or monitoring purposes.

  • If you have a question which cannot be answered using the contact details above or the FAQs page, you can write to us at:

    TPT Retirement Solutions
    Verity House
    6 Canal Wharf
    Leeds
    LS11 5BQ
  • If you are an employer in one of our pension schemes, please click here.

    If you’re not happy with something, and we’ve already spoken to you about this first of all, you can find out about next steps with us here.

Not registered yet?

If you haven't registered for your Retirement Savings Account yet, click here to find out how you can do it