Get in touch

It’s easy to get in touch. If you’ve got any questions about your TPT DC benefits you can either phone us or make contact online.

  • You can find answers to some of the most commonly-asked questions in our FAQs. Just type your question or browse the list by topic.

Click

You can use Contact TPT to get in touch with us online. You can respond to a letter we’ve sent you, or ask about something completely new. You don’t need to log in and we’ll confirm that we’ve received your request. Just click 'Contact TPT' above to get started.

By phone

If you need to contact us about your pension scheme, please call us using the number above and have your membership number ready. This is so that we can deal with your call more quickly. You’ll find it at the top of the annual benefits we share with you, or in your new joiner letter. We may also ask you other personal information to identify you. 

Our office hours are from 8:30am to 5:30pm, Monday to Friday. Calls may be recorded for training or monitoring purposes.

Activating your account

If you haven’t activated your Retirement Savings Account, you can do so by emailing tptactivation@mercer.com with the email subject ‘Activate my Retirement Savings Account’. Please include your full name, National Insurance number, address with postcode and date of birth. Once you’ve contacted us, you’ll receive an email with your activation code and login instructions. As we're receiving a high volume of requests, please allow up to 10 days for us to provide these, and bear with us if we take a little longer to answer your calls.

 

  • If you have a question which cannot be answered using the contact details above or the FAQs page, you can write to us at:

    TPT Retirement Solutions
    Verity House
    6 Canal Wharf
    Leeds
    LS11 5BQ
  • Employers

    If you are an employer in one of our pension schemes, please click here.

    Complaints

    If you’re unhappy with any element of the service you have received, you can find out more about our complaints procedure here.

Not registered yet?

If you haven't registered for your Retirement Savings Account yet, click here to find out how you can do it